Data Facts Lending Solutions Blog

3 Customer Retention Tactics for Mortgage Lenders

Posted by Matt Holmes

Feb 10, 2020 9:02:00 AM

You’ve probably heard the expression, ‘It costs around 5 times as much to acquire a new customer than to retain a current one.’ And it’s true, especially in the mortgage lending business. According to the National Association of Realtors, the average 2018 seller was in their home for 9 years. With that said, you can expect more than 10% of your clientele to be underway on their search for a new home.

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Topics: Mortgage, Mortgage Lending, Customer Retention

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