The COVID-19 virus is now impacting all ways of life here in the U.S., and chances are your mortgage lending team is experiencing some of the shockwaves. Just last week, the fed slashed interest rates, resulting in an unprecedented spike in refinances. This, combined with staffing concerns and other factors, are creating unusual circumstances for lenders. Here’s 4 ways your team can navigate the crisis, without losing the patience or trust of your borrowers.