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About Us

Data Facts was founded in 1989. Our brand promise is simple. To deliver information you trust. The first time. On time. Every time. We help every day people achieve the American Dream. To own a home, and to land the perfect job. The information we provide helps Human Resources managers hire the perfect candidate, and our mortgage lending customers assist more applicants with home loans.

Data Facts has received the Top Workplaces Award (administered by the Commercial Appeal) every year from 2012 - 2017. We also received the Spark Philanthropy award in 2015. For the past three years from 2018 - 2020, Data Facts has ranked as a Top Pre-Employment Screening firm on HRO Today's Baker's Dozen list.

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Company Culture

Our company has expanded to over 130 employees nationwide and the average tenure within the company is 8 years (over 1/3 of our staff has been with the company for over 10 years). Our culture is simple. We take care of our employees. Our employees take care of our customers. And our customers take care of Data Facts. 

Core Values

Actions Speak Louder Than Words. Do the right thing.

Be Extraordinary. Not extra ordinary.

Be the green umbrella. Stand out. Stay relevant.

Cross the finish line - Deliver what we promise and never give up.

Good, better, best... Never let it rest.

Knowledge is power - Share it. Use it. 

Background Screening Processor

Summary

Processes screening report and client project requests, audits and corrects reports, responds to client and consumer inquiries/problems, performs administrative duties as required.

General Duties & Responsibilities

(The essential job duties and responsibilities of the position are included in but not limited to the information listed below.) Creation of background screening reports by ordering and processing the following: courts and court results, employment verifications, educational verifications, professional credential verifications, drug tests, driving record checks, E-Verify requests, assessment tests and other services. Provide customer service as required.

Performs all duties of Background Processor as follows: 

  • Each Background Processor will be trained on Data Facts procedures for processing all available background screening services as described below. The department manager will assign core responsibilities to each processor. Being cross-trained on the other services, will allow specialists to help cover other areas during peak times or during absences.
  • Process criminal and civil courts. This may involve using database tools, or through specific court searches based on address(s) provided by the client or found by reviewing the SSN validation. Processing includes entering the results provided by dispatch service to approved vendors, or those found through our own research.
  • Validate any hits by following the applicable Reportability Guidelines to ensure state and FCRA compliance.
  • Process Employment Verifications, to confirm historical employment dates and positions. Some Employment Verifications may require the specialist to inquire about specific items, such as accident history or eligibility for rehire.
  • Process Professional License Verification to confirm that applicants are correctly licensed and in good standing.
  • Process Employment or Tenant Reference interviews
  • Process Education Verifications, to verify date degree received & type of degree.
  • Process Workers' Compensation checks with the appropriate state agency to find a history of previous claims.
  • Process and distribute E-Verify and CBSV reports.
  • Process and distribute Assessment Test results.
  • Process Adverse Action requests. When requested by client, we will fulfill the required notices and disclosures for Adverse Action. Includes Pre-Adverse for employment reports.
  • Process Drug Test requests. This will involve entering results from the laboratory, and may include scheduling an appointment for the donor.
  • Process reports and other duties as assigned by management.
  • Complete projects as assigned by management.
  • Contact clients/applicants to solicit additional information as required.
  • Review and audit background report results for accuracy, reportability, and to ensure correct pricing.
  • Support customers with inquiries regarding their background check.

Knowledge, Skills & Experience

Work requires High School diploma or equivalent, proficiency in office automation software, including Chrome or Firefox & Microsoft Office components such as Outlook, Excel & Word. Work requires thorough knowledge of report processing including development, quality control and customer service, as well as knowledge of general department operations.

Work Environment

Normal office environment.

Physical Requirements

Light; may spend extended periods at terminal. Ability to work flexible hours as assigned is required.

Benefits & Perks:

  • Competitive salary
  • 401(k) match and quarterly bonus incentives
  • Medical, Vision & Dental benefits
  • Generous PTO (Paid Time Off)

Data Facts provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

CONTACT US TO APPLY

Client Services Specialist - Lending Solutions

Summary

Under direction of Director, performs duties including monitoring appraisals, answering appraisal questions, processing credit and mortgage reports for assigned clients; audits and corrects reports; prints and forwards final reports; responds to client and consumer inquiries or problems; performs other administrative duties as required.

General Duties & Responsibilities 

(The essential job duties/responsibilities of the position are included in but not limited to the information listed below.)

Performs duties as follows:

  • Monitors appraisals within AppraisalFirewall throughout the day, handles price increases, appraisal questions, forwarding to the appropriate person. Contact appraisers and/or lenders in regard to appraisal concerns.
  • Coordinates and accomplishes daily processing of credit for clients, including development, quality control and customer service function. Contacts credit grantors, including banks, stores, finance companies, credit bureaus, collection agencies, etc., to update or clarify information reported on reports or application. Solicits updates on loan balance and payment histories; adds new liabilities; identifies and eliminates duplicate accounts. Notes cases in which credit information is unavailable or not verifiable. Contacts consumers as necessary to solicit additional information and resolve discrepancies.
  • Coordinates and accomplishes daily processing of verification of employment for clients. Contact employers to verify employment dates and salary.
  • Process TRV requests, QCs for accuracy, complete requests as received.
  • Inputs changes, corrections and updates to credit reports. Reviews and audits own work for quality control. Initiates additional changes and corrections as necessary.
  • Receives customer inquiries and disputes via e-mail, fax, telephone or in person. Provides explanations to clients or secures added information regarding nature of problem.
  • Contacts credit grantors, collection agencies, banks, consumers, courts, lawyers and other involved parties to investigate dispute. Researches and analyzes information received to resolve dispute.
  • Prepares and distributes Consumer Dispute Verification forms. Appends release forms from consumer. Documents cases in which specific information is unavailable or not released by creditor.
  • Coordinates daily processing of mortgage and title recordings for clients either electronically or through the mail.
  • Acts as the liaison between client and town clerk offices and coordinates with both to ensure proper recording at the municipal level.
  • Submits billing files to accounting for recording business.
  • May be responsible for processing outgoing company mail.
  • Resets and/or unlocks passwords

Knowledge, Skills & Experience

Work requires completion of high school or equivalent, general computer skills including the use of Word, Excel, Access, and the Internet, and knowledge of general functions. Work requires thorough knowledge of report processing function, including development, quality control and customer service, as well as knowledge of credit terminology and general department operations. Familiarity with system software and industry guidelines is required. Must have at least two years as a proficient Client Service Representative. Banking and credit experience is preferred.

Work Environment

Normal office environment.

Physical Requirements

Light; may spend extended periods at terminal. Ability to work flexible hours as assigned is required.

Benefits & Perks:

  • Competitive salary
  • 401(k) match and quarterly bonus incentives
  • Medical, Vision & Dental benefits
  • Generous PTO (Paid Time Off)

Data Facts provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

CONTACT US TO APPLY


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Employee Benefits

  • 401(k) plan with match
  • Profit-sharing plan
  • Quarterly bonus opportunity
  • Comprehensive health, dental, vision and life insurance
  • Paid time off
  • Holidays
  • Employee Engagement Team

 

 

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National Headquarters

8000 Centerview Pkwy, Suite 400
Cordova, TN 38018



 
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