Q: Do you provide your clients with Management Reports?
A: The following reports are available 24/7 for authorized users who have administrative rights on the ordering platform. All the reports listed below can be sorted by a variety of different fields and filtered to include all communities or only ones you wish to select. These reports are typically generated in less than one minute. However, our Operations Team and/or Client Success Team is more than happy to run these reports for you at the frequency that you desire.
A Product Utilization Report (Volume – All Products) is available in our system, breaking down the number of services/products ordered during a specific time frame and even down to specific locations/child accounts. This report also shows the number of reports that were ran over the selected time period.
A Time Service Report is available in our system and can generate actual response time per report and average response time for reports at specific locations during specific time frames. You can also see the turnaround time for specific product components within each report.
A Status Report is available in our system that will allow you to see the open/pending reports.
A Hit Ratio Report is available in our system that will break down the actual amount and percentage amount of adverse information returned during a given time period. This can be generated for specific locations or for the company as a whole.
If you choose to utilize The Decision Tool, you can also run the Decision Report to see which decisions have been made on which applicants. For example, you could run a report to see which applicants are in “purple” (adverse action process) or “red” (who was denied employment).
Authorized users can also access invoices on our system. There are a few different layouts that users can choose from. If you need your invoice in a different format, our accounting team can create that format for you.
Drug Screening Reports: Multiple types of drug screening reports are available. You can run reports based on the reason for testing, results, randoms, etc.
Additionally, our Operations Team has access to a report writer. If there is a report that you need, and it is not already available on our platform, we can configure the report and add it to your account so that your users can have access to pull the reports and data that you need. This service is available at no extra charge.